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The Stables Vault ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, enquire about our services or become a customer.

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Information We Collect
 

We may collect personal information including:

• Your name

• Email address

• Phone number

• Residential or business address

• Vehicle information (make, model, registration and value where relevant)

• Payment and billing information

• Identity verification information where required

• Photographs of your vehicle

• CCTV footage when visiting our facility

• Any information you provide through our contact forms, bookings or enquiries.
   

We may also collect non-personal information including:

• IP address

• Browser type

• Device information

• Website usage statistics

• Cookies and analytics data.
  
   

How We Collect Information
 

We collect information when you:

• Submit an enquiry through our website

• Request a quote

• Book vehicle storage or transport

• Contact us via phone, email or social media

• Visit our premises

• Subscribe to marketing communications

• Interact with our website.
  
   

Why We Collect Your Information
 

We collect your information to:

• Provide our vehicle storage and concierge services

• Process bookings and payments

• Communicate with you about your enquiry or membership

• Arrange vehicle collection and transport

• Provide customer support

• Improve our website and services

• Maintain security of our premises

• Meet legal and regulatory obligations

• Send marketing communications (where you have opted in).
  
   

Vehicle Photography
 

As part of our intake and condition reporting process, we may photograph vehicles stored with us.

These photographs are primarily used to document the condition of your vehicle before, during and after storage.

We will never use identifiable photographs of your vehicle for marketing purposes without your permission.

 

CCTV
 

Our facility operates CCTV surveillance for the safety and security of our customers, staff, vehicles and premises.

Footage may be retained for security, insurance or legal purposes where required.

 

Cookies
 

Our website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Remember user preferences

• Improve customer experience.

You can disable cookies through your browser settings; however, some website features may not function correctly.

 

Third-Party Services
 

We may use trusted third-party providers to operate our business, including:

• Website hosting providers

• Payment processors

• Email marketing platforms

• Booking systems

• Google Analytics

• Meta (Facebook & Instagram) advertising

• Customer relationship management (CRM) software.

These providers may process personal information on our behalf under appropriate privacy and security obligations.

 

Marketing Communications
 

If you choose to receive updates from us, we may occasionally send emails regarding:

• Promotions

• New services

• Facility updates

• Special offers

• Automotive events.

You may unsubscribe at any time using the link included in our emails or by contacting us directly.

 

Disclosure of Information
 

We do not sell your personal information.

We may disclose information where necessary to:

• Payment providers

• Insurance companies

• Vehicle transport partners

• Professional advisers

• Government authorities where legally required.
  
   

Security
 

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration.

While we take appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

Access and Correction
 

You may request access to the personal information we hold about you or request corrections if it is inaccurate or incomplete.

To do so, please contact us using the details below.

 

Third-Party Links
 

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.
 

Changes to This Policy
 

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

 

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact:

The Stables Vault

Email: hello@thestables.au

Website: www.thestablesvault.com